For the 3 day stool tests, What if I don't have a bowel movement every day?

The samples do not have to be consecutive days; you can skip days in between sample collections.

I am doing the saliva test, and how is FedEx going to keep it frozen during shipment?

The sample will defrost during shipment, and that is ok, as it is stable for several days at room temperature.

What is the ID# that I put on the vial?

Leave it blank, the laboratory gives it an ID when it arrives at the lab.

Can I as a patient order test kits from you directly?

No, all of our tests require a physicians order.

Do you provide test results to patients directly?

We are required by federal regulations to send test results to the referring health care practitioner only. You may obtain a copy of these results from your health care practitioner.

I ate a very small amount of sesame seeds and flax while taking the Complete Hormone test - will this affect my results? If so, how?

Yes, it can cause this comment on report: Urine hormone result has not been reported due to an unknown interfering substance

I missed a saliva collection time, what do I do now?

It depends on which saliva test you have. On some tests you can skip that day and do it the next day, then get back on the regular collection schedule per patient instructions. On the ASP we like to have all 4 collections done on the same day, and would recommend you get new vials and start over.

I spilled some of the liquid from one of the vial on Day 3 of collection of my CDSA 2.0. What do I do? Is this alright?

If you spilled more than a few drops, we recommend you redo day 3 only (get new vials from us or your doctor) and keep day 1 and day 2 at room temperature or refrigerate. Day 1 and Day 2 (SAFs) are good for 2 months room temp/or refrigerated. After recollecting Day 3, send in all samples together

My daughter is age 4, does she have to drink the entire solution in the Intestinal Permeability test?

Yes, the entire bottle must be consumed regardless of age or weight.

Do I really have to go off all of my supplements to take the NutrEval test?

If the doctor wants a baseline reading, Yes... If the doctor wants to see how you are doing with what you are taking, then no.

The Rotation Diet is very strict, I can't follow it. What else can I do?

The rotation diet is only an example of how to rotate foods. The key to this is: do not have the same foods every day, rotate them in and out of your diet.

I did not receive my prepaid envelope to mail my payment back to you.

We no longer provide a prepaid envelope, please mail payment to us.

Are you in network with my insurance company?

We are out-of-network with all commercial insurance companies.

I received a check from my insurance company what do I do with it?

Endorse it to Genova Diagnostics and mail it to PO Box 3220 Asheville, NC 28802 along with your Explanation of Benefits (EOB) that accompanied your check from your insurance company.

My doctor is not a Medicare provider; can you still file my Medicare?

Yes, we are required to file your Medicare as we are Medicare providers, as long as your doctor is a MD, DO, PA, or NP.

Why do I have to pay anything in advance? My insurance company covers 100%. Or can't you just file the claim and bill me later for my portion?

We are not contracted with any commercial insurance company, and we are considered an out of network provider. In the event your insurance company does not pay the claim in its entirety, we will not bill you for the unpaid charges as long as you have already paid your up-front fee. If your insurance company pays the claim in its entirety, we will automatically process a refund to you for the overpayment.

What is the price for this test? Why don't you quote prices to patients?

We do not quote pricing, the ordering physician will be happy to give you the price of the test they ordered for you.