Terms and Conditions

 
Genova Diagnostics Inc.
Terms & Conditions

Terms of Online Bill Payment


Online Bill Payment System
Testing from Genova Diagnostics Inc. can only be ordered by a supervising health care practitioner as dictated by United States federal law. Health care practitioners can place test kit orders via myGDX accounts using established credentials. Please contact Customer Support at 1.800.522.4762 for more information regarding myGDX.

Genova Diagnostics Inc. provides an Online Bill Payment System for the sole purpose of allowing customers to pay bills for previously rendered and invoiced services. Orders for test kits cannot be placed using the Online Bill Payment System.

Refund Policy
Genova Diagnostics Inc. only charges for services rendered. Refunds for account overpayments will be issued to customers as required. Please contact our Accounts Receivable Business Office at 1.800.522.4762 with any specific questions regarding your invoice.

Payment Methods
Genova Diagnostics Inc. accepts bill payment online by credit cards only. Billing to your credit card occurs at the time of your online transaction or shortly thereafter. All billing amounts for Genova Diagnostics Inc. tests are listed in American dollars ($).

Genova Diagnostics Inc. accepts the following credit cards: Visa, MasterCard, American Express, and Discover.

Shipping Policy
Test kits are shipped to patients and health care practitioners prior to billing for that test. All test kits referred to on this website have already been delivered to patients after a health care practitioner has ordered our tests.

Other Terms and Conditions
Genova Diagnostics Inc. reserves the right to change the terms and conditions of Online Bill Payment at anytime. Customers are encouraged to review the Terms and Conditions on a periodic basis for changes and clarifications.

Terms of Service

This is a legal agreement between you and Genova Diagnostics Inc. stating the terms that govern your use of the Online Bill Payment System for Genova Diagnostics Inc. This agreement, together with all updates, additional terms, and all Genova Diagnostics Inc.’s rules and policies, collectively constitute the “Agreement” between you and Genova Diagnostics Inc. To agree to these terms, click “Agree” when processing your bill payment. If you do not agree to these terms, do not click “Agree,” and do not use the Online Bill Payment service. You must accept and abide by these terms as presented to you: changes, additions, or deletions are not acceptable, and Genova Diagnostics Inc. may refuse access to the Online Bill Payment System for noncompliance with any part of this agreement.

  1. Definition of the Genova Diagnostics Inc. Online Bill Payment System. Genova Diagnostics Inc. is the provider of the Online Bill Payment System (the “Service”) that permits you to complete the payment process through the online Service under certain terms and conditions set forth in this agreement.

  2. Privacy
    Genova Diagnostics Inc.. is committed to protecting the privacy of your personal and health information while providing valuable and timely education to the medical community and the general public about how to achieve optimal health and well being.

    Genova Diagnostics Inc. is the sole owner of the information collected on this site. We will not sell, share or rent this information to others in ways different from what is disclosed in this statement. This site contains links to other sites: Genova Diagnostics Inc. is not responsible for the privacy practices or the content of such sites.

    1. Personal Information Genova Diagnostics Inc. Collect. In order to process specific areas of the Genova Diagnostics Inc. website, you may be required to give contact information such as your email address, as well as other personal information. We may collect information that you voluntarily provide to us through questionnaires or surveys.

      In order to provide better service, Genova Diagnostics Inc. may use an internet tool called a "cookie." A cookie is a piece of data stored on your computer's hard drive. We may use cookies to tell us that you have visited our site before and retrieve certain information previously provided by you. We may also use cookies to keep track of information about your current site visit that will be discarded as soon as you close your web browser. This allows us to make navigation through our site simpler for our visitors, and compile statistics that we can use to improve our site. Usage of a cookie is in no way linked to any personally identifiable information while on our site.

    2. How Genova Diagnostics Inc. Uses Your Information. Genova Diagnostics Inc. may use your personal information to provide you with the services or products that you request, to respond to your questions about our services, billing or use of our website, or to evaluate our services and products and to conduct customer surveys. With your consent, we may use your information to send additional information that may be of interest to you. We may send email to any address we obtain, once, to obtain this consent. You may elect at any time to discontinue receiving any promotional emails and materials at any time.

    3. Security. When you submit sensitive information via the website, your information is protected both online and off-line. Any website area where patient or customer information is displayed is secured by encryption-protected passwords, and transmission of sensitive information is protected using SSL encryption.

      Your personal information is also restricted in our workplace. Only Genova Diagnostics Inc. employees who need the information to perform a specific task have access to personally identifiable information. Our employees are trained on our security and privacy practices, and our servers that contain personally identifiable information are kept in a secure environment.

    4. Notification of Changes. Genova Diagnostics Inc. will change and update this policy whenever needed, so please check the policy often. We will identify that the policy has changed by changing the effective date at the bottom of this page. If at any point we decide to use personally identifiable information in a manner different from that stated at the time it was collected, we will notify users via an email. Users will have a choice as to whether or not we use their information in a different manner.

  3. Usage Rules
    Your purchase and use of Genova Diagnostics Inc. test kits is conditioned upon your prior acceptance to the terms of this Agreement.

  4. Termination
    1. Termination by Genova Diagnostics Inc. If you fail, or Genova Diagnostics Inc. suspects that you have failed to comply with any of the provisions of this agreement, including but not limited to failure to make payment of fees due, or failure to provide Genova Diagnostics Inc. with a valid credit card or with accurate and complete registration information, Genova Diagnostics Inc. at its sole discretion, without notice to you may: (i) terminate this Agreement and/or your Account, and you will remain liable for all amounts due under your Account up to and including the date of termination; and/or (ii) prevent access to the Online Bill Payment System.

    2. Termination of Service. Genova Diagnostics Inc. reserves the right to modify, suspend, or discontinue the Online Bill Payment Service at any time with or without notice to you, and Genova Diagnostics Inc. will not be liable to you or to any third party should it exercise such rights.

  5. General Compliance
    The Online Bill Payment Service is controlled and operated by Genova Diagnostics Inc. from its offices in the United States of America. You agree to comply with all local, state and national laws, statutes, ordinances, and regulations that apply to your use of the Service.

  6. Changes
    Genova Diagnostics Inc. reserves the right, at any time and from time to time, to update, revise, supplement, and otherwise modify this Agreement and to impose new or additional rules, policies, terms, or conditions on your use of the Service. Such updates, revisions, supplements, modifications, and additional rules, policies, terms, and conditions (collectively referred to in this Agreement as "Additional Terms") will be effective immediately and incorporated into this Agreement. Your continued use of the Online Bill Payment System following will be deemed to constitute your acceptance of any and all such Additional Terms. All Additional Terms are hereby incorporated into this Agreement by this reference.

  7. Miscellaneous
    These Terms of Service constitute the entire agreement between you and Genova Diagnostics Inc. and govern your use of the Online Bill Payment Service, superseding any prior agreements between you and Genova Diagnostics Inc. Genova Diagnostics Inc.'s failure to enforce any right or provisions in these Terms of Service will not constitute a waiver of such provision, or any other provision of these Terms of Service. If any provision of this Agreement is found by a court of competent jurisdiction to be invalid, the other provisions will remain in full force and effect. Genova Diagnostics Inc. will not be responsible for failures to fulfill any obligations due to causes beyond its control.

Effective: February 1, 2009
 

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