Genova Diagnostics Coronavirus Updates

Your Health and Safety is Our First Priority

Asheville, North Carolina. March 27, 2020

During this time we have decided, for your safety and ours, to discontinue the printing and mailing of reports. Genova offers a robust digital reporting service within myGDX. Please visit myGDX to login and view your patients' reports. Patients may also access their results directly through the Patient Resource Center. Please contact Client Services if you need assistance. We apologize for any inconvenience. We thank you for your business and your service to your patients.

Asheville, North Carolina. March 13, 2020

During this difficult time period when the world is struggling to understand and contain the COVID-19, coronavirus, we are closely monitoring the situation and taking proactive steps as an organization to follow recommended guidelines and maintain the health and safety of our clients, patients and employees.

As your trusted laboratory partner, we want to personally reach out and provide an update on the actions Genova is taking regarding health and safety as well as our commitment to maintain the highest level of customer experience while we navigate through this together.

Our laboratories remain open and fully operational for all testing business. We understand that some medical offices have adjusted policies and procedures or shifted to additional telemedicine approaches. We are able to support these operations in a number of ways:

  1. Many test offerings can be shipped directly to your patient for specimen collection at home, reducing in-person interactions. These include popular test offerings such as GI Effects Stool Profiles, the ONE Optimal Nutritional Evaluation, Organix and the Complete Hormones Profile, just to name a few. Visit for a full listing of at-home collection offerings. Call 800-522-4762 or order these directly online.
  2. The myGDX client portal offers access to test results for you and your staff while the Patient Resource Center is available for your patients.
  3. Online learning and educational resources are available to support with interpretation and patient follow-up. These materials can be found here or directly on the product pages.

Additional steps we are taking with employees include:

  • Cleaning common areas more often and disinfecting frequently touched objects and surfaces
  • Providing alcohol-based hand sanitizers throughout the workplace and in common areas as well as proper hand washing enforcement
  • Encouraging employees to closely monitor their health and stay home if they or someone in their household is sick

We will continue our mission at Genova Diagnostics to support healthcare providers in the personalized treatment and prevention of chronic disease. We feel privileged to serve you and will continue to support you and your patients.

To support your telemed options, we've outlined a list of at home non-invasive testing options:

Thank you for being a loyal customer.


Jeff Ledford | CEO
Genova Diagnostics

For questions, Contact Us.

Genova Diagnostics

  • 63 Zillicoa Street – Asheville, NC 28801
  • (800) 522-4762