Scheduled Maintenance
We will be performing system maintenance from Saturday, July 15, 2017 at 8:00 pm EDT to Sunday, July 16, 2017 at 8:00 pm EDT.
During this time our website will be unavailable.
Client Services Closure
Our Client Services Department will be closed Monday, July 3rd and Tuesday July 4th.
We will resume normal business hours on Wednesday, July 5th.
Accounts Receivable Business Office Closure
In observance of the upcoming holiday, our Accounts Receivable Business Office will be
closed on Monday, April 17th, 2017, and will reopen on Tuesday, April 18th, 2017.
If you need assistance unrelated to billing, our Client Services Team will be available
on April 17th and can be reached at 800.522.4762.
Telephone Outage
Due to a local phone network outage, we are experiencing a temporary interruption in phone service.
We apologize for the inconvenience, and are working to restore service promptly. Please feel free
to email us at info@gdx.net, and we will respond to your request
as quickly as possible.
Power Outage
Due to a local power outage, we are experiencing some technical difficulties
and there may be slight delays in our billing call center as a result.
It is estimated that power will be restored by 2:00 pm.
Thank you for your patience.
Holiday Shipping Schedule
Genova Business/Support offices will be closing at 5pm ET on Wednesday December 23rd.
We will be closed for Thanksgiving (December 24th) and the following Friday (December 25th).
We will resume normal operating hours on Monday (December 28th).
Kit Shipping/Receiving Instructions
- If you have a PURPLE or ORANGE FedEx Overnight Billable stamp, please ship your kit by Tuesday, December 22, 2016.
- If you have a GREY FedEx 2-Day Billable stamp, please ship your kit by Monday, December 21, 2016.
Holiday Shipping Schedule
Genova Business/Support offices will be closing at 5pm ET on Wednesday November 23rd.
We will be closed for Thanksgiving (November 24th) and the following Friday (November 25th).
We will resume normal operating hours on Monday (November 28th).
Kit Shipping/Receiving Instructions
- If you have a PURPLE or ORANGE FedEx Overnight Billable stamp, please ship your kit by Tuesday, November 22, 2016.
- If you have a GREY FedEx 2-Day Billable stamp, please ship your kit by Monday, November 21, 2016.
Holiday Schedule
Client Services Department
- Closing at 4 PM EST on Friday, December 23
- Closed all day on December 26
- Closing at 4 PM EST on Friday, December 30
- Closed all day on January 2
Laboratory and Billing Office
- Closed all day on December 26
- Closed all day on January 2
Shipping Instructions for December 25 Closing
- If you have a PURPLE or ORANGE FedEx Overnight Billable Stamp, please ship your kit by Thursday, December 22, 2016
- If you have a GRAY FedEx 2-Day Billable Stamp, please ship your kit by Wednesday, December 21, 2016
Shipping Instructions for January 2 Closing
- If you have a PURPLE or ORANGE FedEx Overnight Billable Stamp, please ship your kit by Thursday, December 29, 2016
- If you have a GRAY FedEx 2-Day Billable Stamp, please ship your kit by Wednesday, December 28, 2016
We Wish You a Happy and Healthy Holiday!