Terms and Conditions
Terms of Online Bill Payment
Online Bill Payment System
Testing from Genova Diagnostics Inc.
can only be
ordered by a supervising health care practitioner
as dictated by United States federal law. Health care
practitioners can place test kit orders via myGDX
accounts using established credentials. Please
contact Customer Support at 1.800.522.4762 for more
information regarding myGDX
Genova Diagnostics Inc. provides an Online Bill
Payment System for the sole purpose of allowing customers
to pay bills for previously rendered and invoiced
services. Orders for test kits cannot be placed using
the Online Bill Payment System.
Genova Diagnostics Inc.
only charges for services
rendered. Refunds for account overpayments will be
issued to customers as required. Please contact our
Accounts Receivable Business Office at 1.800.522.4762
with any specific questions regarding your invoice.
Genova Diagnostics Inc.
accepts bill payment online
by credit cards only. Billing to your credit card
occurs at the time of your online transaction or
shortly thereafter. All billing amounts for Genova Diagnostics Inc.
tests are listed in American dollars ($).
Genova Diagnostics Inc.
accepts the following credit
cards: Visa, MasterCard, American Express, and Discover.
Test kits are shipped to patients and health care
practitioners prior to billing for that test. All test
kits referred to on this website have already been
delivered to patients after a health care practitioner
has ordered our tests.
Other Terms and Conditions
Genova Diagnostics Inc.
reserves the right to change
the terms and conditions of Online Bill Payment at
anytime. Customers are encouraged to review the
Terms and Conditions on a periodic basis for changes
Terms of Service
This is a legal agreement between you and Genova Diagnostics Inc. stating the terms that govern your
use of the Online Bill Payment System for Genova
Diagnostics Inc. This agreement, together with all
updates, additional terms, and all Genova Diagnostics
Inc.’s rules and policies, collectively constitute
the “Agreement” between you and Genova Diagnostics Inc. To agree to these terms,
click “Agree” when processing your bill
payment. If you do not agree to these terms, do not
click “Agree,” and do not use the Online
Bill Payment service. You must accept and abide by
these terms as presented to you: changes,
additions, or deletions are not acceptable, and
Genova Diagnostics Inc. may refuse access to the
Online Bill Payment System for noncompliance with
any part of this agreement.
Definition of the Genova Diagnostics Inc. Online
Bill Payment System. Genova Diagnostics Inc. is
the provider of the Online Bill Payment System
(the “Service”) that permits you to complete
the payment process through the online Service under
certain terms and conditions set forth in this agreement.
Genova Diagnostics Inc.. is committed to protecting
the privacy of your personal and health information.
Genova Diagnostics Inc. is the sole owner of the
information collected on this site. We will not sell,
share or rent this information to others in ways
different from what is disclosed in this statement. This
site contains links to other sites: Genova Diagnostics Inc. is not responsible for the privacy practices or
the content of such sites.
Personal Information Genova Diagnostics Inc. Collect.
In order to process specific areas of the Genova Diagnostics Inc. website, you may be required to give
contact information such as your email address, as well
as other personal information. We may collect information
that you voluntarily provide to us through questionnaires
In order to provide better service, Genova Diagnostics Inc. may use an internet tool called a "cookie."
A cookie is a piece of data stored on your computer's
visited our site before and retrieve certain information
keep track of information about your current site visit
that will be discarded as soon as you close your web
browser. This allows us to make navigation through our
site simpler for our visitors, and compile statistics that
we can use to improve our site. Usage of a cookie is in
no way linked to any personally identifiable information
while on our site.
How Genova Diagnostics Inc. Uses Your Information.
Genova Diagnostics Inc. may use your personal information
to provide you with the services or products that you
request, to respond to your questions about our services,
billing or use of our website, or to evaluate our services
and products and to conduct customer surveys.
With your consent, we may use your information to send
additional information that may be of interest to you. We
may send email to any address we obtain, once, to obtain
this consent. You may elect at any time to discontinue
receiving any promotional emails and materials at any time.
Security. When you submit sensitive information
via the website, your information is protected both
online and off-line. Any website area where patient or
customer information is displayed is secured by
encryption-protected passwords, and transmission of
sensitive information is protected using SSL encryption.
Your personal information is also restricted in our
workplace. Only Genova Diagnostics Inc. employees who need
the information to perform a specific task have access to
personally identifiable information. Our employees are
trained on our security and privacy practices, and our
servers that contain personally identifiable information
are kept in a secure environment.
Notification of Changes. Genova Diagnostics Inc.
will change and update this policy whenever needed, so
please check the policy often. We will identify that the
policy has changed by changing the effective date at the
bottom of this page. If at any point we decide to use
personally identifiable information in a manner different
from that stated at the time it was collected, we will notify
users via an email. Users will have a choice as to whether
or not we use their information in a different manner.
Your purchase and use of Genova Diagnostics Inc. test
kits is conditioned upon your prior acceptance to the
terms of this Agreement.
Termination by Genova Diagnostics Inc.
If you fail, or Genova Diagnostics Inc. suspects that you
have failed to comply with any of the provisions of this
agreement, including but not limited to failure to make
payment of fees due, or failure to provide Genova Diagnostics Inc. with a valid credit card or with accurate and complete
registration information, Genova Diagnostics Inc. at its
sole discretion, without notice to you may: (i) terminate this
Agreement and/or your Account, and you will remain liable
for all amounts due under your Account up to and including
the date of termination; and/or (ii) prevent access to the
Online Bill Payment System.
Termination of Service. Genova Diagnostics Inc.
reserves the right to modify, suspend, or discontinue
the Online Bill Payment Service at any time with or
without notice to you, and Genova Diagnostics Inc. will
not be liable to you or to any third party should it
exercise such rights.
The Online Bill Payment Service is controlled and
operated by Genova Diagnostics Inc. from its offices
in the United States of America. You agree to comply
with all local, state and national laws, statutes, ordinances,
and regulations that apply to your use of the Service.
Genova Diagnostics Inc. reserves the right, at any time
and from time to time, to update, revise, supplement,
and otherwise modify this Agreement and to impose new
or additional rules, policies, terms, or conditions on
your use of the Service. Such updates, revisions,
supplements, modifications, and additional rules, policies,
terms, and conditions (collectively referred to in this
Agreement as "Additional Terms") will be
effective immediately and incorporated into this
Agreement. Your continued use of the Online Bill Payment
System following will be deemed to constitute your
acceptance of any and all such Additional Terms. All
Additional Terms are hereby incorporated into this
Agreement by this reference.
These Terms of Service constitute the entire agreement
between you and Genova Diagnostics Inc. and govern your
use of the Online Bill Payment Service, superseding any
prior agreements between you and Genova Diagnostics Inc.
Genova Diagnostics Inc.'s failure to enforce any right
or provisions in these Terms of Service will not constitute
a waiver of such provision, or any other provision of
these Terms of Service. If any provision of this
Agreement is found by a court of competent jurisdiction
to be invalid, the other provisions will remain in full
force and effect. Genova Diagnostics Inc. will not be
responsible for failures to fulfill any obligations due
to causes beyond its control.
The information contained on this site is provided for educational purposes only and is not intended to replace discussions with a healthcare provider. All decisions regarding patient care must be made by a healthcare provider considering the unique characteristics of the patient.
Terms of Google Translation Use
Right to Discontinue Google Translation Service
Notice of Data Processing
Under the General Data Protection Regulation (GDPR) issued by the European Commission, Genova Diagnostics is a third-party processor of your patient's Personal Data; you, the Practitioner/Clinician, are the controller and/or processor, as applicable, of that Personal Data under the European Data Protection Legislation; and each party will comply with the obligations applicable to it under GDPR Legislation with respect to the processing of that Customer Personal Data.
Effective Date of Original Notice:
February 1, 2009
Updated: May 25, 2018