Genova Diagnostics
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Terms and Conditions

Terms of Online Payment

Online Payment System

Testing from Genova Diagnostics Inc. can only be ordered by a supervising health care practitioner as dictated by United States federal law. Health care practitioners can place collection pack orders via myGDX accounts using established credentials. Please contact Customer Support at 1.800.522.4762 for more information regarding myGDX.

Genova Diagnostics Inc. provides an Online Payment System for the sole purpose of allowing customers to provide payment methods for new lab orders and to pay bills for previously rendered and invoiced services. Orders for collection packs cannot be placed using the Online Payment System.

Refund Policy

Genova Diagnostics Inc. only charges for services rendered. Refunds for account overpayments will be issued to customers as required. Please contact our Accounts Receivable Business Office at 1.800.522.4762 with any specific questions regarding your invoice.

Payment Methods

Genova Diagnostics Inc. accepts payment online by credit/debit cards only. Charges to your card occur after your lab test is complete, or at the time of your online transaction if your test is already complete. All charges for Genova Diagnostics Inc. tests are listed in American dollars ($).

Genova Diagnostics Inc. accepts the following credit cards: Visa, MasterCard, American Express, and Discover.

Shipping Policy

Collection packs are shipped to patients and health care practitioners prior to billing for that test. All collection packs referred to on this website have already been delivered to patients after a health care practitioner has ordered our tests.

Other Terms and Conditions

Genova Diagnostics Inc. reserves the right to change the terms and conditions of Online Payment at anytime. Customers are encouraged to review the Terms and Conditions on a periodic basis for changes and clarifications.

Terms of Service

This is a legal agreement between you and Genova Diagnostics Inc. stating the terms that govern your use of the Online Payment System for Genova Diagnostics Inc. This agreement, together with all updates, additional terms, and all Genova Diagnostics Inc.’s rules and policies, collectively constitute the “Agreement” between you and Genova Diagnostics Inc. To agree to these terms, click “Agree” when processing your payment. If you do not agree to these terms, do not click “Agree,” and do not use the Online Payment service. You must accept and abide by these terms as presented to you: changes, additions, or deletions are not acceptable, and Genova Diagnostics Inc. may refuse access to the Online Payment System for noncompliance with any part of this agreement.

  1. Definition of the Genova Diagnostics Inc. Online Payment System. Genova Diagnostics Inc. is the provider of the Online Payment System (the “Service”) that permits you to complete the payment process through the online Service under certain terms and conditions set forth in this agreement.

  2. Privacy
    Genova Diagnostics Inc.. is committed to protecting the privacy of your personal and health information.

    Genova Diagnostics Inc. is the sole owner of the information collected on this site. We will not sell, share or rent this information to others in ways different from what is disclosed in this statement. This site contains links to other sites: Genova Diagnostics Inc. is not responsible for the privacy practices or the content of such sites.

    1. Personal Information Genova Diagnostics Inc. Collect. In order to process specific areas of the Genova Diagnostics Inc. website, you may be required to give contact information such as your email address, as well as other personal information. We may collect information that you voluntarily provide to us through questionnaires or surveys.

      In order to provide better service, Genova Diagnostics Inc. may use an internet tool called a "cookie." A cookie is a piece of data stored on your computer's hard drive. We may use cookies to tell us that you have visited our site before and retrieve certain information previously provided by you. We may also use cookies to keep track of information about your current site visit that will be discarded as soon as you close your web browser. This allows us to make navigation through our site simpler for our visitors, and compile statistics that we can use to improve our site. Usage of a cookie is in no way linked to any personally identifiable information while on our site.

    2. How Genova Diagnostics Inc. Uses Your Information. Genova Diagnostics Inc. may use your personal information to provide you with the services or products that you request, to respond to your questions about our services, billing or use of our website, or to evaluate our services and products and to conduct customer surveys. With your consent, we may use your information to send additional information that may be of interest to you. We may send email to any address we obtain, once, to obtain this consent. You may elect at any time to discontinue receiving any promotional emails and materials at any time.

    3. Security. When you submit sensitive information via the website, your information is protected both online and off-line. Any website area where patient or customer information is displayed is secured by encryption-protected passwords, and transmission of sensitive information is protected using SSL encryption.

      Your personal information is also restricted in our workplace. Only Genova Diagnostics Inc. employees who need the information to perform a specific task have access to personally identifiable information. Our employees are trained on our security and privacy practices, and our servers that contain personally identifiable information are kept in a secure environment.

    4. Notification of Changes. Genova Diagnostics Inc. will change and update this policy whenever needed, so please check the policy often. We will identify that the policy has changed by changing the effective date at the bottom of this page. If at any point we decide to use personally identifiable information in a manner different from that stated at the time it was collected, we will notify users via an email. Users will have a choice as to whether or not we use their information in a different manner.

  3. Usage Rules
    Your purchase and use of Genova Diagnostics Inc. collection packs is conditioned upon your prior acceptance to the terms of this Agreement.

  4. Termination
    1. Termination by Genova Diagnostics Inc. If you fail, or Genova Diagnostics Inc. suspects that you have failed to comply with any of the provisions of this agreement, including but not limited to failure to make payment of fees due, or failure to provide Genova Diagnostics Inc. with a valid credit/debit card or with accurate and complete registration information, Genova Diagnostics Inc. at its sole discretion, without notice to you may: (i) terminate this Agreement and/or your Account, and you will remain liable for all amounts due under your Account up to and including the date of termination; and/or (ii) prevent access to the Online Payment System.

    2. Termination of Service. Genova Diagnostics Inc. reserves the right to modify, suspend, or discontinue the Online Payment Service at any time with or without notice to you, and Genova Diagnostics Inc. will not be liable to you or to any third party should it exercise such rights.

  5. General Compliance
    The Online Payment Service is controlled and operated by Genova Diagnostics Inc. from its offices in the United States of America. You agree to comply with all local, state and national laws, statutes, ordinances, and regulations that apply to your use of the Service.

  6. Changes
    Genova Diagnostics Inc. reserves the right, at any time and from time to time, to update, revise, supplement, and otherwise modify this Agreement and to impose new or additional rules, policies, terms, or conditions on your use of the Service. Such updates, revisions, supplements, modifications, and additional rules, policies, terms, and conditions (collectively referred to in this Agreement as "Additional Terms") will be effective immediately and incorporated into this Agreement. Your continued use of the Online Payment System following will be deemed to constitute your acceptance of any and all such Additional Terms. All Additional Terms are hereby incorporated into this Agreement by this reference.

  7. Miscellaneous

    These Terms of Service constitute the entire agreement between you and Genova Diagnostics Inc. and govern your use of the Online Payment Service, superseding any prior agreements between you and Genova Diagnostics Inc. Genova Diagnostics Inc.'s failure to enforce any right or provisions in these Terms of Service will not constitute a waiver of such provision, or any other provision of these Terms of Service. If any provision of this Agreement is found by a court of competent jurisdiction to be invalid, the other provisions will remain in full force and effect. Genova Diagnostics Inc. will not be responsible for failures to fulfill any obligations due to causes beyond its control.

    The information contained on this site is provided for educational purposes only and is not intended to replace discussions with a healthcare provider. All decisions regarding patient care must be made by a healthcare provider considering the unique characteristics of the patient.

Terms of Google Translation Use

The Google Translate service is a means by which Genova Diagnostics offers translations of content and is meant solely for the convenience of non-English speaking users of the website. The translated content is provided directly and dynamically by Google; Genova Diagnostics has no direct control over the translated content as it appears using this tool. Therefore, in all contexts, the English content, as directly provided by Genova Diagnostics is to be held authoritative. The use of the Google Translate functionality and/or content is also subject to the terms and conditions of the Genova Diagnostics Privacy Policy, Terms & Conditions Policy, Privacy Act Statement, and Link Exchange Policy, which govern the use of Genova Diagnostics information services and content. These Terms of Use may be changed by Genova Diagnostics at any time without notice.

Right to Discontinue Google Translation Service

Genova Diagnostics reserves the right to discontinue providing any or all of the Google Translate functionalities and/or content at any time and to require you to cease displaying, distributing or otherwise using any or all of the content provided by the Google Translate for any reason including, without limitation, your violation of any provision of these Terms of Use. Genova Diagnostics assumes no liability for any of your activities in connection with use of the Google Translate functionality or content in connection with use of the Google Translate functionality or content.

Notice of Data Processing

Under the General Data Protection Regulation (GDPR) issued by the European Commission, Genova Diagnostics is a third-party processor of your patient's Personal Data; you, the Practitioner/Clinician, are the controller and/or processor, as applicable, of that Personal Data under the European Data Protection Legislation; and each party will comply with the obligations applicable to it under GDPR Legislation with respect to the processing of that Customer Personal Data.

Effective Date of Original Notice: February 1, 2009

Updated: August 10, 2021