Genova Diagnostics Inc. is committed to protecting the privacy of your personal and health information while providing valuable and timely education to the medical community and the general public about how to achieve optimal health and well being.
Genova Diagnostics Inc. is the sole owner of the information collected on this site. We will not sell, share or rent this information to others in ways different from what is disclosed in this statement. This site contains links to other sites: Genova Diagnostics Inc. is not responsible for the privacy practices or the content of such websites.
Personal Information Genova Collects
In order to access specific areas of the website, you may be required to give contact information such as your email address, as well as other personal information. We also may require that you establish a user name and password. We may collect information that you voluntarily provide to us through questionnaires or surveys.
How Genova Uses Your Information
Genova Diagnostics Inc. may use your personal information to provide you with the services or products that you request, to respond to your questions about our services, billing or use of our website, or to evaluate our services and products and to conduct customer surveys. With your consent, Genova Diagnostics Inc. may use your information to send additional information that may be of interest to you. Genova Diagnostics Inc. may send email to any address we obtain, once, to obtain this consent. You may elect at any time to discontinue receiving any promotional emails and materials at any time.
When you submit sensitive information via the website, your information is protected both online and off- line. Any website area where patient or customer information is displayed is secured by encryption-protected passwords, and transmission of sensitive information is protected using SSL encryption.
Your personal information is also restricted in our workplace. Only Genova Diagnostics Inc. employees who need the information to perform a specific task have access to personally identifiable information. Our employees are trained on our security and privacy practices, and our servers that contain personally identifiable information are kept in a secure environment.
Notification of Changes
Genova Diagnostics Inc. will change and update this policy whenever needed, so please check the policy often. We will identify that the policy has changed by changing the effective date at the bottom of this page. If at any point Genova Diagnostics Inc. decides to use personally identifiable information in a manner different from that stated at the time it was collected, we will notify users via an email. Users will have a choice as to whether or not we use their information in a different manner.
I. THIS NOTICE DESCRIBES HOW MEDICAL INFORMATION ABOUT YOU MAY BE USED AND DISCLOSED AND HOW YOU CAN GET ACCESS TO THIS INFORMATION. PLEASE REVIEW IT CAREFULLY.
II. Genova Diagnostics is legally required to safeguard your protected health information (PHI). PHI includes information that can be used to identify you that Genova Diagnostics has created or received about your past, present, or future health or condition, the provision of healthcare to you, or the payment of this healthcare. We recognize the importance of PHI and take all steps appropriate and necessary to maintain the privacy of your PHI.
Genova Diagnostics is required by law to maintain the privacy of PHI and provide you with notice of our legal duties and privacy practices with respect to PHI. This document describes how Genova Diagnostics uses and discloses your PHI.
Genova Diagnostics reserves the right to change the terms of this notice and our privacy policies at any time, which will apply to the PHI we already have. Before any changes are made to our policies, we will promptly change this notice. You may print this for your records or request a copy of this notice from the contact person in section V.
III. How we may use and disclose your PHI.
It is our policy to use or disclose PHI only as permitted by law as follows:
Use or Disclosure In Accordance With an Authorization
Genova Diagnostics may use and disclose your PHI for purposes other than treatment, payment, or health care operations only with your written authorization which you may revoke at any time. The following section details specific uses and disclosures where consent or authorization is unnecessary:
Use or Disclosure Where Consent or Authorization is Unnecessary
Genova Diagnostics may use or disclose your health information; to the extent you have been notified in advance and had the opportunity to object in whole or in part, under the following circumstances:
IV. What Rights You Have Regarding Your PHI
Genova Diagnostics is committed to protecting your individual rights as they relate to your PHI.
V. How To Complain About Our Privacy Practices
If you believe we may have violated your privacy rights, you may file a complaint with our Compliance Officer or a Quality Manager at Genova Diagnostics. Please contact:
Earlene Clark, Compliance Officer
63 Zillicoa Street
Asheville, NC 28801
Office of Quality
63 Zillicoa Street
Asheville, NC 28801
For further action, you may contact The U.S. Department of Health and Human Services. Genova Diagnostics will take no retaliatory action against you if you file a complaint about our privacy practices.
VI. Effective Date of Original Notice: 04/14/2003