Billing & Payments
Our billing program accepts all commercial insurance plans and provides a simple and positive experience for our practitioners and their patients.
Genova will file claims to your commercial insurance plans (including Medicare Advantage).
Follow these steps to qualify for the lowest out-of-pocket cost:
- Submit the required Initial Insurance Payment with your specimen.
- After your claim is processed you will receive a statement if there is a Patient Responsibility.
- Act promptly and pay by the date indicated on your statement. Applicable discounts will expire.
How It Works
In some instances, commercial insurance plans may send the payment for services directly to the patient. If so, it is the patient's responsibility to forward that payment directly to Genova Diagnostics.
This option is for patients who do not have insurance or choose not to submit a claim to their insurance*.
Cash Pay Options:
- Submit the full Cash Pay amount with your specimen
- Payment Plan (for tests $100 or higher)
- 25% of cash price including add-ons due with specimen
- Remaining amount charged to the credit card provided in 3 equal installments
* We will provide you an insurance-ready receipt with these options.
This option is for practitioners who want to pay for the service directly.
When this option is selected, the test will be billed to the practitioner's office account at the closing of each billing cycle (Net 30).
Practitioners also have the option to place a credit card on file allowing their account balance to be charged automatically at the end of each month. A detailed billing statement will be provided with this option. Please contact the business office to provide credit card information for automatic payment enrollment.
Please note, this option is not available to practitioners located in New Jersey, New York, or Rhode Island due to state imposed limitations.
Medicare, Medicaid, and Tricare
Genova Diagnostics will file claims to Medicare and Tricare plans. For detailed billing information please view our Government Insurance Guidelines.
Medicare, Medicaid, and Tricare patients who have a test collection supply pack may visit the Patient Resource Center to create an account and use our Pay Assist tool to obtain more billing details related to their test..
The amount the patient's cost-sharing obligation for testing as defined by their insurance policy and indicated on the Explanation of Benefits (EOB). This may include coinsurance, co-pay, deductibles, and non-covered services.
Billing Summary Statement
The statement Genova provides indicating the patient responsibility, any patient payments, discounts, and remaining payments necessary to satisfy a patients account.
Initial Insurance Payment
The amount that must be paid with the specimen for patients who choose to use insurance billing.
The amount the test costs for patients who do not use insurance. If the test is over $100, we do provide a payment plan option as well.
Patient Resource Center
This is your health, manage it your way. Opening an account allows you to access and manage important features:
- Pay Assist Billing Tool (Pricing & Payment Amounts)
- Online Payments (Prepayments & Invoice Payments)
- Billing & Insurance Guidelines
- 24/7 Access to Test Results
- Health Surveys
Business Office Contact
Our business office is available to assist you. Visit our contact form and submit your questions and documents to our billing department. You may submit your Explanation of Benefits (EOB), updated insurance card, and up to 5 total attachments.Contact Business Office
Help identify potential costs for Genova testing based on your specific billing preferences.
NOTE: You will need a Genova test requisition to use our cost estimation tool.
Make secure online payments for Genova testing. This tool can be used for pre-payments or to pay invoices from Genova.
To make a payment via mail, please mail checks and money orders to:Genova Diagnostics
PO Box 3220
Asheville, NC 28802
Practitioners can make secure online payments.
We Are Here to Help
We know healthcare billing can be challenging, and Genova's Billing Team is here to assist you. We can help answer your questions, further explain all communications you've received and work with you on an individual basis to resolve any issues that arise.
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If not, please contact us, we'd like to see if there's anything we can do.
Learn More About Billing
How it Works
Learn about Genova Diagnostics' billing policy procedure and basic insurance terminology.Learn More
Learn about what we need, what affects your final cost and available payment options.Learn More
Learn about what you will receive from us, and from your insurance provider.Learn More
Invoice and payment
Understand your bill, how to pay and available payment options.Learn More