Frequently Asked Questions

GI Effects

Here are some answers to the quick easy questions that can save you a phone call. Don't hesitate to contact Customer Service if your question is more complex and goes beyond the utility of this page.

Practitioners with a stock of kits will need to replace the requisition forms and kit instructions, plus add the additional collection materials from the upgrade packet.
If practitioners still have stock of 2100 and 2105, kits can be upgraded by ordering the GI Effects Specimen Kit Upgrade.
No, there are two requisitions for the profiles:
  • 2200 GI Effects Comprehensive Profile and 2205 Microbial Ecology Profile will appear on one requisition with the billing options
  • 2110 Mycology Profile and 2120 Chemistries Profile will appear on one requisition with the billing options.
  • Bill Healthcare Practitioner Account
  • Bill Medicare
  • Bill Insurance: Bill Contracted Insurance
  • Bill Insurance: EasyPay Program
  • Bill Insurance: PrePay Advantage
  • No Insurance Billing: Prepayment enclosed
There are instructions in the GI Effects kits explaining how to schedule a pick up from FedEx; either from the clinician location or the patient location.(domestic only)
Turn Around Time is 14 to 17 days
The results will be available on the Genova Diagnostics website www.gdx.net in the myGDX section. Also, printed copies of the reports are mailed the same day; reports are delivered by normal USPS mailing.