How to Order Testing


Learn how to order testing from Genova Diagnostics and incorporate functional medicine laboratory testing into your practice for optimized patient outcomes.

As a licensed healthcare provider, you can use our testing to expand your practice and help your patients determine possible underlying causes of their medical conditions. If you are a patient, please see the "Patients" tab above.

Complete the Client Account Form

Complete
the Client Application

Submit your Client Application to apply for an account*. Be sure to include an electronic PDF of your healthcare license or a voided prescription pad.

Genova Account Specialist Review*

Genova Account Specialist Review*

One of our account specialists will review your information and confirm your eligibility to order testing. You'll hear from us shortly.

Welcome! You're Ready to Order

When your account is opened, we'll send you a confirmation email with instructions for setting up your MYGDX account to order specimen collection packs.

*Genova Diagnostics is licensed by CLIA, the federal agency regulating laboratories, and by those states requiring individual licenses in addition to CLIA. CLIA regulations require all healthcare practitioners be licensed to order laboratory testing. Additionally, specific States may have laws limiting what degree types are allowed to place laboratory orders.

Complete the Client Application

There is no expense associated with opening an account.

Search for Genova Diagnostic Tests

Comprehensive Testing Profiles

Our testing menu offers deep-dive insight into Gastrointestinal/Immune, Nutrition, Endocrine, Genomics, and Environmental functions.

Consultations

One-on-One Medical Education Consults

Enjoy 30-minute Medical Education Consults. Our Medical Education experts can guide you through test selection, result interpretation, and more.

MYGDX Online Account

MYGDX offers anytime access to patient results, downloadable PDF test reports, ordering, and account holder management.

Billing and Payments

Billing Support & Options

You can tailor billing options to make testing even more accessible to both your patients and your practice. Your patients can be active participants in their healthcare journey by registering for our online Patient Resource Center.

Customer Support

Dedicated Account Team

Your account team stands ready to help your practice make the most of our products and services. We have representatives available via phone and around the country who are able to support your practice needs.

Kit Ordering

Convenient Collection Pack Shipping and Receiving

Our specimen collection packs include all necessary materials for collection and return shipping via FedEx®.

Once your account has been opened, you can login to myGDX online and begin managing your account. If you need online access to your account, please visit our Account Set-Up page

myGDX allows you to review test results, order specimen collection packs, make payments, and more. Once you're logged in, our services are at your fingertips.

There are 2 ways for you to order Specimen Collection Packs

  1. Online: Login to your myGDX account online and click "Test Menu – Search Tests A-Z" to find and select which test you'd like to order and select "Order Now" to add it to your cart.
  2. Contact our Client Services/Account Management team. Call 800.522.4762 to place your specimen collection pack or literature order directly over the phone.

How can you integrate testing into your practice?

Connect with our team
UK Flag

Diagnostic tests are available directly through Genova Diagnostics in the UK. Visit Order a Test on our UK site or please call us +44 (0)20 8336 7750 or email us on infouk@gdx.net to learn more about how to order testing through Genova Europe.

Locate a Distributor

Genova has Distributors throughout the world; please review the International Distributor Map to determine if there is an established distributor in your country to support your testing needs.

International Distributors Map

Establish An International Account

Should there not be a distributor, you may establish a Genova International account by completing the Account Application. Please note that only approved healthcare providers may order laboratory testing. If you are uncertain of regulations in your country, please contact your governing or licensing board (i.e. Ministry of Health) for assistance.

If you are still unsure of your ability to order testing or require further assistance, please email International Client Services at intl@gdx.net. We are happy to assist you.

*Genova Diagnostics is licensed by CLIA, the United States federal agency regulating laboratories.

Open A New Account

There is no expense associated with opening an account.

How can you integrate testing into your practice?

Connect with our team

Connect to an Ordering Physician

Only licensed healthcare providers can order our testing. We invite you to use our online tools that can help you:

Find a Doctor

We'll provide a list of local clinicians who order Genova testing.

Refer a Doctor

Refer a Doctor

We'll reach out to your current doctor and introduce them to our testing. Looking for your test results? Check out the Patient Resource Center.

My Lab Test Results

Our safe and secure Patient Resource Center allows you to view, download, and print your test results from the convenience of your home.

  • Review your test results at your convenience*
  • Login and print from anywhere to share your results with other healthcare providers*
Create a Patient Resource Center Account

I already have an account. Sign In

Please Note
* Patient results are posted in the patient reporting tool 10 days after they have been released to your ordering physician.

Genova Diagnostics' testing is available worldwide. Select a location below to learn how to order testing in your area.

United States of America and Canada

Only healthcare providers licensed in their state may order laboratory testing. MDs, DOs, NPs, and PAs are licensed in all 50 states. If you are unsure of local regulations in your area, please contact our Client Services Team at 800.522.4762. You can also get information from your governing or licensing board. If you do not have the license required in your state, you may have the option of ordering under a licensed physicians account.

United Kingdom

Diagnostic tests are available directly through Genova Diagnostics Europe in the UK. Visit Order a Test on our UK site or contact Genova Diagnostics Europe at +44 (0)20 8336 7750 to learn more.

International Clients

Only approved healthcare providers may order laboratory testing. If you are uncertain of regulations in your country, please contact your governing or licensing board (i.e. Ministry of Health) for assistance. If you are still unsure of your ability to order testing, please email Client Services at intl@gdx.net; we're happy to help you. Our International Distributor Map can help you locate distributors of our products in your area.



How Can We Help?

Customer Support: Contact us for assistance with test selection, billing & payment and general support:
Phone: 800–522–4762
Phone International: +1 828–253–0621
Fax: 828–252–9303
Email: Online Form
Business Hours: 8:30 a.m. until 6:30 p.m. EST