Terms and Conditions

Genova Diagnostics, Europe – Terms & Conditions

Terms of Sale

Purchases from Genova Diagnostics Inc. are available to you in all countries except the United States of America, Belarus, the Balkans, Congo, Cuba, Serbia, Iran, Iraq, Ivory Coast (Cote D’Ivoire), Lebanon, Liberia, Myanmar, North Korea, Sudan, Syria, and Zimbabwe.

Refund Policy
Genova Diagnostics Inc. offers a refund on the purchase price of test kits, excluding any shipping costs, within 30 days of purchase, upon the return of your unused kit. After we receive your test sample, refunds cannot be provided and all sales are final.

Payment Methods
Genova Diagnostics Inc. accepts payment online by credit cards only. Billing to your credit card occurs at the time of purchase or shortly thereafter. Cardholders are responsible for online transactions.

Genova Diagnostics Inc. accepts the following credit cards: Visa, MasterCard, Maestro UK, and Switch.

Shipping Policy
Test kits are shipped from Genova Diagnostics Inc. within two (2) business days of order receipt.

Shipping Costs
Shipping within the United Kingdom is sent via post at no charge. UK customers may request overnight shipping for an additional fee outlined in the kit order cart. Standard shipping costs will be added to the test kit price for all shipments to European Union, Norwegian and Swiss customers. Customers residing outside of the UK will receive test kits via standard shipping for an additional fee. These fees are calculated in the kit order cart during the order process.

Other Terms and Conditions
Genova Diagnostics Inc. reserves the right to change the terms and conditions of sale at any time. Customers are encouraged to review the Terms and Conditions on a periodic basis for changes and clarifications.


Terms of Service

This is a legal agreement between you and Genova Diagnostics Inc. stating the terms that govern your use of the online Kit Ordering Cart for Genova Diagnostics Inc. This agreement, together with all updates, additional terms, and all Genova Diagnostics Inc.’s rules and policies, collectively constitute the “Agreement” between you and Genova Diagnostics Inc. To agree to these terms, click “Agree” when processing your kit order. If you do not agree to these terms, do not click “Agree,” and do not use the online kit ordering service. You must accept and abide by these terms as presented to you: changes, additions, or deletions are not acceptable, and Genova Diagnostics Inc. may refuse access to online kit ordering cart for noncompliance with any part of this agreement.

  1. Definition of the Genova Diagnostics Inc. Online Kit Ordering Cart. Genova Diagnostics Inc. is the provider of the Online Kit Ordering Cart (the “Service”) that permits you to order medical testing kits under certain terms and conditions set forth in this agreement.

  2. Privacy
    Genova Diagnostics Inc. is committed to protecting the privacy of your personal and health information.

    Genova Diagnostics Inc. is the sole owner of the information collected on this site. We will not sell, share or rent this information to others in ways different from what is disclosed in this statement. This site contains links to other sites: Genova Diagnostics Inc. is not responsible for the privacy practices or the content of such sites.

    1. Personal Information Genova Diagnostics Inc. Collect: In order to process specific areas of the Genova Diagnostics Inc. website, you may be required to give contact information such as your email address, as well as other personal information. We also may require that you establish a user name and password. We may collect information that you voluntarily provide to us through questionnaires or surveys.

      In order to provide better service, Genova Diagnostics Inc. may use an internet tool called a "cookie." A cookie is a piece of data stored on your computer's hard drive. We may use cookies to tell us that you have visited our site before and retrieve certain information previously provided by you. We may also use cookies to keep track of information about your current site visit that will be discarded as soon as you close your web browser. This allows us to make navigation through our site simpler for our visitors, and compile statistics that we can use to improve our site. Usage of a cookie is in no way linked to any personally identifiable information while on our site.

    2. How Genova Diagnostics Inc. Uses Your Information. Genova Diagnostics Inc. may use your personal information to provide you with the services or products that you request, to respond to your questions about our services, billing or use of our website, or to evaluate our services and products and to conduct customer surveys. With your consent, we may use your information to send additional information that may be of interest to you. We may send email to any address we obtain, once, to obtain this consent. You may elect at any time to discontinue receiving any promotional emails and materials at any time.

    3. Security. When you submit sensitive information via the website, your information is protected both online and off-line. Any website area where patient or customer information is displayed is secured by encryption-protected passwords, and transmission of sensitive information is protected using SSL encryption.

      Your personal information is also restricted in our workplace. Only Genova Diagnostics Inc. employees who need the information to perform a specific task have access to personally identifiable information. Our employees are trained on our security and privacy practices, and our servers that contain personally identifiable information are kept in a secure environment.

    4. Notification of Changes. Genova Diagnostics Inc. will change and update this policy whenever needed, so please check the policy often. We will identify that the policy has changed by changing the effective date at the bottom of this page. If at any point we decide to use personally identifiable information in a manner different from that stated at the time it was collected, we will notify users via an email. Users will have a choice as to whether or not we use their information in a different manner.

  3. Usage Rules
    Your purchase and use of Genova Diagnostics Inc. test kits is conditioned upon your prior acceptance to the terms of this Agreement.

  4. Termination
    1. Termination by Genova Diagnostics Inc. If you fail, or Genova Diagnostics Inc. suspects that you have failed to comply with any of the provisions of this agreement, including but not limited to failure to make payment of fees due, or failure to provide Genova Diagnostics Inc. with a valid credit card or with accurate and complete registration information, Genova Diagnostics Inc. at its sole discretion, without notice to you may: (i) terminate this Agreement and/or your Account, and you will remain liable for all amounts due under your Account up to and including the date of termination; and/or (ii) prevent access to the Online Kit Ordering Cart.

    2. Termination of Service. Genova Diagnostics Inc. reserves the right to modify, suspend, or discontinue the Online Kit Ordering Service at any time with or without notice to you, and Genova Diagnostics Inc. will not be liable to you or to any third party should it exercise such rights.

  5. General Compliance
    The Online Kit Ordering Service is controlled and operated by Genova Diagnostics Inc. from its offices in the United Kingdom. You agree to comply with all local and national laws, statutes, ordinances, and regulations that apply to your use of the Service.

  6. Changes
    Genova Diagnostics Inc. reserves the right, at any time and from time to time, to update, revise, supplement, and otherwise modify this Agreement and to impose new or additional rules, policies, terms, or conditions on your use of the Service. Such updates, revisions, supplements, modifications, and additional rules, policies, terms, and conditions (collectively referred to in this Agreement as "Additional Terms") will be effective immediately and incorporated into this Agreement. Your continued use of the Online Kit Ordering Cart following will be deemed to constitute your acceptance of any and all such Additional Terms. All Additional Terms are hereby incorporated into this Agreement by this reference.

  7. Miscellaneous
    These Terms of Service constitute the entire agreement between you and Genova Diagnostics Inc. and govern your use of the Online Kit Ordering Service, superseding any prior agreements between you and Genova Diagnostics Inc. Genova Diagnostics Inc.'s failure to enforce any right or provisions in these Terms of Service will not constitute a waiver of such provision, or any other provision of these Terms of Service. If any provision of this Agreement is found by a court of competent jurisdiction to be invalid, the other provisions will remain in full force and effect. Genova Diagnostics Inc. will not be responsible for failures to fulfill any obligations due to causes beyond its control.

Terms of Google Translation Use

The Google Translate service is a means by which Genova Diagnostics offers translations of content and is meant solely for the convenience of non-English speaking users of the website. The translated content is provided directly and dynamically by Google; Genova Diagnostics has no direct control over the translated content as it appears using this tool. Therefore, in all contexts, the English content, as directly provided by Genova Diagnostics is to be held authoritative. The use of the Google Translate functionality and/or content is also subject to the terms and conditions of the Genova Diagnostics Privacy Policy, Terms & Conditions Policy, Privacy Act Statement, and Link Exchange Policy, which govern the use of Genova Diagnostics information services and content. These Terms of Use may be changed by Genova Diagnostics at any time without notice.

Right to Discontinue Google Translation Service

Genova Diagnostics reserves the right to discontinue providing any or all of the Google Translate functionalities and/or content at any time and to require you to cease displaying, distributing or otherwise using any or all of the content provided by the Google Translate for any reason including, without limitation, your violation of any provision of these Terms of Use. Genova Diagnostics assumes no liability for any of your activities in connection with use of the Google Translate functionality or content in connection with use of the Google Translate functionality or content.

Notice of Data Processing

Under the General Data Protection Regulation (GDPR) issued by the European Commission, Genova Diagnostics is a third-party processor of your patient's Personal Data; you, the Practitioner/Clinician, are the controller and/or processor, as applicable, of that Personal Data under the European Data Protection Legislation; and each party will comply with the obligations applicable to it under GDPR Legislation with respect to the processing of that Customer Personal Data.

Updated: May 25, 2018