Terms and Conditions
Genova Diagnostics Inc. – Terms & Conditions
Terms of Sale
Purchases from Genova Diagnostics Inc. are available to you in all countries
except the United States of America, Belarus, the Balkans, Congo, Cuba, Serbia,
Iran, Iraq, Ivory Coast (Cote D’Ivoire), Lebanon, Liberia, Myanmar,
North Korea, Sudan, Syria, and Zimbabwe.
Genova Diagnostics Inc. offers a refund on the purchase price of test kits,
excluding any shipping costs, within 30 days of purchase, upon the return
of your unused kit. After we receive your test sample, refunds cannot be
provided and all sales are final.
Genova Diagnostics Inc. accepts payment online by credit cards only.
Billing to your credit card occurs at the time of purchase or shortly
thereafter. Cardholders are responsible for online transactions.
Genova Diagnostics Inc. accepts the following credit cards: Visa,
MasterCard, Maestro UK, and Switch.
Test kits are shipped from Genova Diagnostics Inc. within two (2) business
days of order receipt.
Shipping within the United Kingdom is sent via post at no charge. UK
customers may request overnight shipping for an additional fee outlined
in the kit order cart. Standard shipping costs will be added to the test
kit price for all shipments to European Union, Norwegian and Swiss
customers. Customers residing outside of the UK will receive test kits
via standard shipping for an additional fee. These fees are calculated
in the kit order cart during the order process.
Other Terms and Conditions
Genova Diagnostics Inc. reserves the right to change the terms and conditions
of sale at any time. Customers are encouraged to review the Terms and
Conditions on a periodic basis for changes and clarifications.
Terms of Service
This is a legal agreement between you and Genova Diagnostics Inc. stating the
terms that govern your use of the online Kit Ordering Cart for Genova
Diagnostics Inc. This agreement, together with all updates, additional terms,
and all Genova Diagnostics Inc.’s rules and policies, collectively
constitute the “Agreement” between you and Genova Diagnostics Inc.
To agree to these terms, click “Agree” when processing your kit
order. If you do not agree to these terms, do not click “Agree,”
and do not use the online kit ordering service. You must accept and abide by
these terms as presented to you: changes, additions, or deletions are not
acceptable, and Genova Diagnostics Inc. may refuse access to online kit
ordering cart for noncompliance with any part of this agreement.
Definition of the Genova Diagnostics Inc. Online Kit Ordering Cart.
Genova Diagnostics Inc. is the provider of the Online Kit Ordering Cart
(the “Service”) that permits you to order medical testing
kits under certain terms and conditions set forth in this agreement.
Genova Diagnostics Inc. is committed to protecting the privacy of your personal
and health information while providing valuable and timely education to the
medical community and the general public about how to achieve optimal health
and well being.
Genova Diagnostics Inc. is the sole owner of the information collected on this
site. We will not sell, share or rent this information to others in ways
different from what is disclosed in this statement. This site contains links
to other sites: Genova Diagnostics Inc. is not responsible for the privacy
practices or the content of such sites.
Personal Information Genova Diagnostics Inc. Collect: In order to
process specific areas of the Genova Diagnostics Inc. website, you may be
required to give contact information such as your email address, as well as
other personal information. We also may require that you establish a user name
and password. We may collect information that you voluntarily provide to us
through questionnaires or surveys.
In order to provide better service, Genova Diagnostics Inc. may use an
internet tool called a "cookie." A cookie is a piece of data stored on your
our site before and retrieve certain information previously provided by you.
visit that will be discarded as soon as you close your web browser. This
allows us to make navigation through our site simpler for our visitors, and
compile statistics that we can use to improve our site. Usage of a cookie is
in no way linked to any personally identifiable information while on our site.
How Genova Diagnostics Inc. Uses Your Information. Genova Diagnostics
Inc. may use your personal information to provide you with the services or
products that you request, to respond to your questions about our services,
billing or use of our website, or to evaluate our services and products and to
conduct customer surveys. With your consent, we may use your information to
send additional information that may be of interest to you. We may send email
to any address we obtain, once, to obtain this consent. You may elect at any
time to discontinue receiving any promotional emails and materials at any time.
Security. When you submit sensitive information via the website,
your information is protected both online and off-line. Any website area where
patient or customer information is displayed is secured by encryption-protected
passwords, and transmission of sensitive information is protected using SSL
Your personal information is also restricted in our workplace. Only Genova
Diagnostics Inc. employees who need the information to perform a specific task
have access to personally identifiable information. Our employees are trained
on our security and privacy practices, and our servers that contain personally
identifiable information are kept in a secure environment.
Notification of Changes. Genova Diagnostics Inc. will change and
update this policy whenever needed, so please check the policy often. We will
identify that the policy has changed by changing the effective date at the
bottom of this page. If at any point we decide to use personally identifiable
information in a manner different from that stated at the time it was collected,
we will notify users via an email. Users will have a choice as to whether or
not we use their information in a different manner.
Your purchase and use of Genova Diagnostics Inc. test kits is conditioned
upon your prior acceptance to the terms of this Agreement.
Termination by Genova Diagnostics Inc. If you fail, or Genova
Diagnostics Inc. suspects that you have failed to comply with any of the
provisions of this agreement, including but not limited to failure to make
payment of fees due, or failure to provide Genova Diagnostics Inc. with a
valid credit card or with accurate and complete registration information,
Genova Diagnostics Inc. at its sole discretion, without notice to you may:
(i) terminate this Agreement and/or your Account, and you will remain
liable for all amounts due under your Account up to and including the date
of termination; and/or (ii) prevent access to the Online Kit Ordering Cart.
Termination of Service. Genova Diagnostics Inc. reserves the right
to modify, suspend, or discontinue the Online Kit Ordering Service at any time
with or without notice to you, and Genova Diagnostics Inc. will not be liable
to you or to any third party should it exercise such rights.
The Online Kit Ordering Service is controlled and operated by Genova
Diagnostics Inc. from its offices in the United Kingdom. You agree to comply
with all local and national laws, statutes, ordinances, and regulations that
apply to your use of the Service.
Genova Diagnostics Inc. reserves the right, at any time and from time to
time, to update, revise, supplement, and otherwise modify this Agreement and
to impose new or additional rules, policies, terms, or conditions on your
use of the Service. Such updates, revisions, supplements, modifications,
and additional rules, policies, terms, and conditions (collectively referred
to in this Agreement as "Additional Terms") will be effective immediately
and incorporated into this Agreement. Your continued use of the Online Kit
Ordering Cart following will be deemed to constitute your acceptance of any
and all such Additional Terms. All Additional Terms are hereby incorporated
into this Agreement by this reference.
These Terms of Service constitute the entire agreement between you and Genova
Diagnostics Inc. and govern your use of the Online Kit Ordering Service,
superseding any prior agreements between you and Genova Diagnostics Inc.
Genova Diagnostics Inc.'s failure to enforce any right or provisions in these
Terms of Service will not constitute a waiver of such provision, or any other
provision of these Terms of Service. If any provision of this Agreement is
found by a court of competent jurisdiction to be invalid, the other provisions
will remain in full force and effect. Genova Diagnostics Inc. will not be
responsible for failures to fulfill any obligations due to causes beyond its