STAR (Specimen Triage and Recovery):

These are issues that require additional information so that we can properly process your order with minimal delay. Many STAR issues can easily be resolved online by logging in to your myGDX account, meaning no phone calls or hold times. Some STARs may still require you to contact us.

Please view the video below to see how you can quickly resolve most STAR issues online, or download our convenient PDF guide.

How to resolve your online STAR issues:

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