Customer Support

Our customer support department consists of a team of trained and experienced representatives who can assist with questions, comments, or concerns. We answer both technical and non-technical questions concerning test kits, test kit orders, test products, procedures, instructions, and status of test orders.

Many of our representatives have worked in various laboratory departments and are friendly, helpful, and outgoing. They can support you with unique knowledge and hands-on experience.

We are available by phone 8:30am-6:30pm EST Monday-Friday at 800.522.4762 by pressing '1'. We can also be reached by fax at 828.252.9303 or contact us through our website.

How Can We Help?

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This website is intended for educational purposes only. It is not meant for use as diagnostic information and is part of Genova Diagnostics' communication with physicians and patients.